Recently the USCIS published a proposed regulation regarding its grand transformation plan. The stated goal of the USCIS transformation is to go paperless and create a more customer friendly environment. Although I applaud these efforts at technological improvement, the first step that USCIS should be taking toward becoming more customer friendly is convincing its examiners to follow the law that is in place and to stop acting like they are lording over a personal feifdom. When USCIS examiners stop “making shit up” and create predictability for its customers, then moving forward with a better technology platform would be a nice plus. To learn more about the USCIS Transformation, visit the USCIS site.