For those of you with green card cases which will be processed at US consulates overseas, including those cases which have been pending due to priority dates being retrogressed, have you been updating the National Visa Center (NVC) with changes to your mailing address, phone number, and email address? You should be. If you haven’t, take the time and do so now.

Changes in this information should be reported to the National Visa Center (NVC) as soon as it occurs. It is essential that the NVC has the correct contact information so that updates regarding the processing of the case at an overseas post may be sent to the applicant.

Information Required

When contacting the National Visa Center (NVC) directly about an immigrant visa application case, always include the following information:

  • The NVC case number or CIS receipt number
  • Name of principal applicant
  • Principal applicant’s date of birth
  • Name of the petitioner
  • Petitioner’s date of birth

Via E-Mail

The public may submit inquiries to the NVC via e-mail at:

In order to ensure a prompt response:

  • Provide the relevant NVC Case Number or CIS receipt number on the subject line of the e-mail.
  • Provide the applicant’s name and ate of birth, and the petitioner’s name and date of birth.
  • Provide the name of the law office requesting information.
  • Provide the name of the employer if the petition is employment based.
  • Refer to only one case per e-mail message.

Via Telephone

Customer Service Telephone Operators are available to respond to inquiries Monday through Friday from 8:30am until 12:00am (EST). Please call (603) 334-0700. Don’t be surprised if you have to call numerous times before the phone is answered. Actually, don’t be surprised if they never answer the phone.

Via Post Mail

National Visa Center
Attn: WC
31 Rochester Avenue, Suite 200
Portsmouth, NH 03801-2915

You may want to use more than once method to make sure the NVC receives your updated information.